Help with a digital purchase.

When a refund may be appropriate

Digital downloads normally cannot be returned for a change of mind. This does not limit rights required by applicable law. A refund or replacement may be appropriate for a duplicate charge, an inaccessible or corrupted file that cannot be corrected, missing advertised content, a material mismatch with the listing, or an unauthorized charge.

Report issues promptly to the seller. There is no TST-guaranteed refund or support deadline. Nothing here limits statutory rights or card-dispute deadlines. The seller is responsible for reviewing the request and responding under applicable law and Stripe’s rules.

What to include

Provide the resource title, order number, purchase date, and a description or screenshot of the problem. Do not share a full card number, password, student or patient information, or your private download key.

Use the seller’s support contact shown at Stripe checkout or in its Stripe payment communications for product and refund requests. For website or download-access problems, email support@teacherssavingteachers.com with the information above. TST can help identify the seller or investigate site access; it does not guarantee that a refund will be approved or a dispute resolved in the buyer’s favor.

How an approved refund works

The seller submits an approved refund through Stripe or the TST refund tool. Stripe processes the request under its terms, normally to the original payment method. Completion and processing times depend on Stripe, the payment method, account balances, and the buyer’s bank. A submitted request is not a guarantee of a completed refund. A verified full refund ends further access through the TST receipt; it does not remotely remove an already downloaded copy. Stop using fully refunded materials. Partial refunds do not automatically revoke the remaining licensed access.

For full refunds submitted through TST, the integration requests that Stripe also return the TST application fee. TST displays Stripe’s verified status; it does not promise immediate completion. Partial refunds and refunds initiated directly in Stripe may need a separate application-fee request. Payment-processing charges may remain payable under the seller’s Stripe agreement.

Preview before buying

Check grade levels, file types, software requirements, preview pages, and license terms. A resource that matches its description is not automatically refundable because it was not the buyer’s preferred teaching style.